Syng Products Limited Warranty
Syng Products Limited Warranty (North America)
Syng Products Limited Warranty (European Economic Area & United Kingdom)
Syng Products Limited Warranty (North America)
This Syng Products Limited Warranty (“Limited Warranty”) covers the specific defects in materials and workmanship set forth in this Limited Warranty that may arise or occur in any Qualifying Product (defined below) purchased directly from Syng (“Product” or “Products”) within the Warranty Period (defined below). Any Qualifying Product will be free of defects in materials and workmanship for a period of one (1) year from the date of sale (“Warranty Period”).The warranty period for this Limited Warranty commences on the date that the Product is shipped to the first consumer purchaser of the Product (“First Consumer Purchaser”) and continues for the following 12 months after that date (the “Warranty Period”).
What is covered by this Limited Warranty?
This Limited Warranty is:
Limited to the repair or replacement of Products, at Syng’s sole discretion. Any other costs, including transportation or installation of the Products, are not covered by this warranty;
Only valid for the original owner and is not transferable; and
Does not apply to anything other than the Products, even if packaged or sold with the Products.
What is a Qualifying Product?
A Product will be deemed a Qualifying Product under this Limited Warranty if the product is:
Purchased directly from Syng through syngspace.com or from Syng’s retail activations, or from approved retailers;
Not a counterfeit product. Any product that is sent to Syng for service that Syng determines, in its sole discretion, is a counterfeit of a Product will not be: (i) returned to the sender or (the senders representatives), and (ii) covered by the terms of this Limited Warranty;
Returned to Syng within the Warranty Period applicable to the Product;
Not an Ineligible Product (defined below); and
Returned to Syng solely because of alleged defects in materials and/or workmanship.
What is not covered or protected by this Limited Warranty?
This Limited Warranty does not cover the following types of issues, damages and situations related to, or that may arise in connection with, the Products:
Any problems in the Products that result from your failure to implement all bug fixes or error corrections to the Products that are made available to you by Syng
Any use of a Products in a manner for which it was not designed or as not authorized or permitted in the user manual
Any use of a Products with other products, hardware or products not supplied by, and/or inconsistent with, the documentation provided by Syng
Deterioration of any component parts of the Products that are known to become worn or depleted with use (including but not limited to batteries)
Products with altered, deleted, removed or illegible serial numbers
Interoperability issues (including failure to operate) with the Products with third party products, unless we explicitly state and specify that a Product is compatible with such third party product
Any damage or changes caused to the Products by:
Incorrect set up, installation, connection or packing
Faulty on non-compliant ancillary equipment
Accidents, lightning, water, fire, heat, war, public disturbances, floor, tornado, earthquakes, or any other cause beyond the reasonable control of Syng
Abuse or misuse of the Products
Repairs or modifications executed by an unauthorized party
(all the foregoing, “Ineligible Products”)
LIMITED WARRANTY DISCLAIMER
Syng makes no warranties or representations for the quality, capability, operations or performance of third-party software or equipment used in conjunction with the Products. Responsibility for the quality, capability, operations, and performance of any third-party software or equipment rests with the user exclusively. Except as explicitly set forth in the this Limited Warranty, Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS-IS” and without any warranty of any kind from the Syng Parties or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product).
THE PRODUCTS ARE PROVIDED BY SYNG (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, SYNG MAKES NO OTHER WARRANTIES OF ANY KIND, WHICH ARE EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES OR PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
REPLACEMENT OR REPAIR OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SYNG SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF (I) THE USE OF, OR INABILITY OR FAILURE TO USE, THE PRODUCT OR SERVICES, OR (II) COMMERCIAL LOSS OF ANY SORT INCLUDING LOSS OF TIME, DATA, REPUTATION, PROFITS, SAVINGS OR OPPORTUNITY OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL SYNG BE LIABLE FOR AN AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT.
WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SYNG.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY STATE, PROVINCE, OR JURISDICTION. THE TERMS OF THIS LIMITED WARRANTY WILL APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN YOUR JURISDICTION AND YOU MAY WISH TO CONTACT A RELEVANT CONSUMER ADVISORY SERVICE.
THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
How to make a Claim under this Limited Warranty
Should you have any concerns regarding the performance of your product, and wish to seek repair through this Limited Warranty, you must comply with the Warranty Procedure set forth below:
Notify Syng of the intention to make a claim by contacting us at support@syngspace.com during the Warranty Period and providing a description of the alleged failure.
Provide Syng with a copy of the sales receipt of the Product and the serial number of the Product. To validate your warranty, you will need to provide, among other things, the original product order invoice, the serial number of the device, the original date of purchase, and some personal information.
Our customer support representative will discuss your concerns and if it is found necessary to return the Product for repair or replacement, the Syng team will issue a Return Merchandise Authorization and provide you with a return package and shipping label, or you can return the Product in the original packaging, only use packaging provide by Syng. You should not return the Product without this Return Merchandise Authorization, and Syng reserves the right to refuse to accept a return of a Product without this Return Merchandise Authorization.
Syng has no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is not a Qualifying Product. Syng reserves the right to change these policies or procedures, including this Limited Warranty, at any time without notice. If you have any questions regarding your repair or replacement status please contact us at support@syngspace.com.
Guarantee of quality
If the Product or a component incorporated within it is no longer available, Syng may, at Syng's sole discretion, replace the Product with a similar product of similar function.
In addition, if Syng deems a replacement is necessary, Syng may replace your Product with recertified products or materials (“Syng Re-Certified Products”). Syng Re-Certified Products are preowned products that have undergone rigorous testing to ensure they meet Syng’s quality standards for cosmetic, performance and mechanical integrity. Syng Re-Certified Products each have a 90-day warranty that commences on the date of shipment of the Syng Re-Certified Products to the First Consumer Purchaser, or for the remaining duration of the First Consumer Purchaser’s original Limited Warranty Period, whichever is longer.
Syng Re-Certified Products are repacked in Syng packaging, complete with all documentation and, where applicable, the necessary cables. On occasion, Syng Re-Certified Products may contain minor cosmetic blemishes, and they are shipped in packaging that may differ from new Syng Products.
Syng Products Limited Warranty (European Economic Area & United Kingdom)
This Syng Products Limited Warranty (“Limited Warranty”) is provided free of charge and covers the specific defects in materials and workmanship set out in this Limited Warranty that may arise or occur in any Qualifying Product (defined below) purchased from Syng (“Product” or “Products”) anywhere in the world within the Warranty Period (defined below).
This Limited Warranty is granted by Syng, Inc. 120 Mildred Ave, Venice CA, 90291 USA. 1-424-289-4554 – support@syngspace.com
This Limited Warranty is in addition to, and not instead of, any other legal rights you may have as a consumer or under the terms under which you purchased the Product. The limitations contained in this Limited Warranty do not limit, or in any way affect, your legal rights, which can be exercised free of charge.
Any Qualifying Product will be free of defects in materials and workmanship during the Warranty Period. The warranty period commences on the date that the Product is shipped to the first consumer purchaser of the Product (“First Consumer Purchaser”) and continues for the following 12 months after that date (the “Warranty Period”).
If you file a request that a Qualifying Product be brought into conformity under this Limited Warranty, then the Warranty Period is suspended for the time between the earlier of (i) the day the you file a request to Syng or provide Sing with the Qualifying Product, and (ii) the day Syng delivers the repaired Qualifying Product to you.
The Warranty Period is also suspended if we negotiate to amicably settle a dispute between us, in relation to the Limited Warranty.
What is covered by this Limited Warranty?
This Limited Warranty:
Is limited to the repair or replacement of Qualifying Products, at Syng’s sole discretion. Any other costs, including transportation or installation of the Qualifying Products, are not covered by this warranty; and
Does not apply to anything other than the Qualifying Products, even if packaged or sold with the Qualifying Products.
What is a Qualifying Product?
A Product will be deemed a Qualifying Product under this Limited Warranty if the Product is:
Initially purchased directly from Syng through syngspace.com or from Syng’s retail activations, or from approved retailers;
Not a counterfeit product. Any product that is sent to Syng for service that is a counterfeit of a
Product will not be: (i) returned to the sender (or the senders representatives), and (ii) covered by the terms of this Limited Warranty;
Returned to Syng within the Warranty Period applicable to the Product;
Not an Ineligible Product (defined below); and
Returned to Syng solely because of alleged defects in materials and/or workmanship.
What is not covered or protected by this Limited Warranty?
This Limited Warranty does not cover the following types of issues, damages and situations related to, or that may arise in connection with, the Products:
Any problems in the Products that result from your failure to implement all bug fixes or error corrections to the Products that are made available to you by Syng
Any use of a Product in a manner for which it was not designed or not as authorized or permitted in the user manual
Any use of a Product with other hardware or products not supplied by Syng and inconsistent with the documentation provided by Syng
Deterioration of any component parts of the Products that are known to become worn or depleted with use (including but not limited to batteries)
Products with altered, deleted, removed or illegible serial numbers
Interoperability issues (including failure to operate) with the Products with third party products, unless we explicitly state and specify that a Product is compatible with such third-party product
Any damage or changes caused to the Products by:
Incorrect set up, installation, connection or packing
Faulty on non-compliant ancillary equipment
Accidents, lightning, water, fire, heat, war, public disturbances, floor, tornado, earthquakes, or any other cause beyond the reasonable control of Syng
Abuse or misuse of the Products
Repairs or modifications executed by an unauthorized party
(all the foregoing, “Ineligible Products”)
LIMITED WARRANTY DISCLAIMER
Syng makes no promises about the quality, capability, operations or performance of third-party software or equipment used in conjunction with the Products. Responsibility for the quality, capability, operations, and performance of any third-party software or equipment rests with the user exclusively.
REPLACEMENT OR REPAIR OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER UNDER THIS LIMITED WARRANTY. SYNG SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF (I) THE USE OF, OR INABILITY OR FAILURE TO USE, THE PRODUCT OR SERVICES, OR (II) COMMERCIAL LOSS OF ANY SORT INCLUDING LOSS OF TIME, DATA, REPUTATION, PROFITS, SAVINGS OR OPPORTUNITY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY STATE, PROVINCE, OR JURISDICTION. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN YOUR JURISDICTION AND YOU MAY WISH TO CONTACT A RELEVANT CONSUMER ADVISORY SERVICE.
How to make a Claim under this Limited Warranty
Should you have any concerns regarding the performance of your product, and wish to seek repair through this Limited Warranty, you must comply with the Warranty Procedure set forth below:
1. Notify Syng of the intention to make a claim under the Limited Warranty by contacting us at support@syngspace.com during the Warranty Period and providing a description of the alleged failure.
2. Provide Syng with a copy of the sales receipt of the Product and the serial number of the Product. To validate your Limited Warranty, you will need to provide, among other things, the original product order invoice, the serial number of the device, the original date of purchase, and some personal information.
3. Our customer support representative will discuss your concerns and if it is found necessary to return the Product for repair or replacement, the Syng team will issue a Return Merchandise Authorization and provide you with a return package and shipping label, or you can return the Product in the original packaging. Only use packaging provided by Syng. You should not return the Product without this Return Merchandise Authorization, and Syng reserves the right to refuse to accept a return of a Product under this Limited Warranty without this Return Merchandise Authorization.
Syng has no obligations under this Limited Warranty with respect to a returned Product if the Product is not a Qualifying Product. If you have any questions regarding your repair or replacement status, please contact us at support@syngspace.com.
Replacement with Re-Certified Products
If the Product or a component incorporated within it is no longer available, Syng may, at Syng's sole discretion, replace the Product with a similar product of similar function under this Limited Warranty.
In addition, if Syng deems a replacement is necessary, Syng may replace your Product with recertified products or materials (“Syng Re-Certified Products”). Syng Re-Certified Products are preowned products that have undergone rigorous testing to confirm they meet Syng’s quality standards for cosmetic, performance and mechanical integrity. Syng Re-Certified Products each have a 90-day Limited Warranty that commences on the date of shipment of the Syng Re-Certified Products to the First Consumer Purchaser, or for the remaining duration of the original Warranty Period, whichever is longer.
Syng Re-Certified Products are repacked in Syng packaging, complete with all documentation and, where applicable, the necessary cables. On occasion, Syng Re-Certified Products may contain minor cosmetic blemishes, and they are shipped in packaging that may differ from new Syng Products.
Transfer
You may transfer this Limited Warranty to a person who has acquired the Product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the Product.