Syng Products Limited Warranty

This Syng Products Limited Warranty (“Limited Warranty”) covers the specific defects in materials and workmanship set forth in this Limited Warranty that may arise or occur in any Qualifying Product (defined below) purchased directly from Syng (“Product” or “Products”) within the Warranty Period (defined below). Any Qualifying Product will be free of defects in materials and workmanship for a period of one (1) year from the date of sale (“Warranty Period”).The warranty period for this Limited Warranty commences on the date that the Product is shipped to the first consumer purchaser of the Product (“First Consumer Purchaser”) and continues for the following 12 months after that date (the “Warranty Period”).

What is covered by this Limited Warranty? 

This Limited Warranty is:

  • Limited to the repair or replacement of Products, at Syng’s sole discretion. Any other costs, including transportation or installa­tion of the Products, are not covered by this warranty;

  • Only valid for the original owner and is not transferable; and

  • Does not apply to anything other than the Products, even if packaged or sold with the Products.

What is a Qualifying Product? 

A Product will be deemed a Qualifying Product under this Limited Warranty if the product is:

  • Purchased directly from Syng through syngspace.com or from Syng’s retail activations, or from approved re­tailers;

  • Not a counterfeit product. Any product that is sent to Syng for service that Syng determines, in its sole discretion, is a counterfeit of a Product will not be: (i) returned to the sender or (the senders representatives), and (ii) covered by the terms of this Limited Warranty;

  • Returned to Syng within the Warranty Period applicable to the Product;  

  • Not an Ineligible Product (defined below); and

  • Returned to Syng solely because of alleged defects in materials and/or workmanship.

What is not covered or protected by this Limited Warranty?

This Limited Warranty does not cover the following types of issues, damages and situations related to, or that may arise in connection with, the Products:

  • Any problems in the Products that result from your failure to implement all bug fixes or error corrections to the Products that are made available to you by Syng

  • Any use of a Products in a manner for which it was not designed or as not authorized or permitted in the user manual

  • Any use of a Products with other products, hardware or products not supplied by, and/or inconsistent with, the documentation provid­ed by Syng

  • Deterioration of any component parts of the Products that are known to become worn or depleted with use (including but not  limited to batteries)

  • Products with altered, deleted, removed or illegible serial num­bers

  • Interoperability issues (including failure to operate) with the Products with third party products, unless we ex­plicitly state and specify that a Product is compatible with such third party product                                                                         

  • Any damage or changes caused to the Products by:

    • Incorrect set up, installation, connection or packing

    • Faulty on non-compliant ancillary equip­ment

    • Accidents, lightning, water, fire, heat, war, public disturbances, floor, tornado, earthquakes, or any other cause beyond the reasonable control of Syng

    • Abuse or misuse of the Products

    • Repairs or modifications executed by an unauthorized party            

 (all the foregoing, “Ineligible Products”)

LIMITED WARRANTY DISCLAIMER

Syng makes no warranties or representations for the quality, capability, opera­tions or performance of third-party software or equipment used in con­junction with the Products. Responsibility for the quality, capability, operations, and performance of any third-party software or equipment rests with the user exclusively. Except as explicitly set forth in the this Limited Warranty, Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS-IS” and without any warranty of any kind from the Syng Parties or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product).

THE PRODUCTS ARE PROVIDED BY SYNG (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS. OTHER THAN THE LIMITED WARRANTY SET FORTH HEREIN, SYNG MAKES NO OTHER WARRANTIES OF ANY KIND, WHICH ARE EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES OR PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

REPLACEMENT OR REPAIR OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SYNG SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF (I) THE USE OF, OR INABILITY OR FAILURE TO USE, THE PRODUCT OR SERVICES, OR (II) COMMERCIAL LOSS OF ANY SORT INCLUDING LOSS OF TIME, DATA, REPUTATION, PROFITS, SAVINGS OR OPPORTUNITY OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL SYNG BE LIABLE FOR AN AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT.

WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SYNG.  

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY STATE, PROVINCE, OR JURISDICTION. THE TERMS OF THIS LIMITED WARRANTY WILL APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN YOUR JURISDICTION AND YOU MAY WISH TO CONTACT A RELEVANT CONSUMER ADVISORY SERVICE.

THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

How to make a Claim under this Limited Warranty

Should you have any concerns regarding the performance of your prod­uct, and wish to seek repair through this Limited Warranty, you must comply with the Warranty Procedure set forth below:  

  1. Notify Syng of the intention to make a claim by contacting us at support@syngspace.com during the Warranty Period and providing a description of the alleged failure.

  2. Provide Syng with a copy of the sales receipt of the Product and the serial number of the Product. To validate your warranty, you will need to provide, among other things, the original product order invoice, the serial number of the device, the original date of purchase, and some personal information.

  3. Our customer support representative will discuss your concerns and if it is found necessary to return the Product for repair or replacement, the Syng team will issue a Return Merchandise Authorization and provide you with a return package and shipping label, or you can return the Product in the original packaging, only use packaging provide by Syng. You should not return the Product without this Return Merchandise Authorization, and Syng reserves the right to refuse to accept a return of a Product without this Return Merchandise Authorization.  

Syng has no warranty obligations with respect to a returned Product if it determines, in its reasonable discretion after examination of the returned Product, that the Product is not a Qualifying Product. Syng reserves the right to change these policies or procedures, including this Limited Warranty, at any time without notice. If you have any questions regarding your repair or replacement status please contact us at support@syngspace.com.

Guarantee of quality 

If the Product or a component incorporated within it is no longer available, Syng may, at Syng's sole discretion, replace the Product with a similar product of similar function.

In addition, if Syng deems a replacement is necessary, Syng may replace your Product with recertified products or materials (“Syng Re-Certified Products”). Syng Re-Certified Products are pre­owned products that have undergone rigorous testing to ensure they meet Syng’s quality standards for cosmetic, performance and mechanical integrity. Syng Re-Certified Products each have a 90-day warranty that commences on the date of shipment of the Syng Re-Certified Products to the First Consumer Purchaser, or for the remaining duration of the First Consumer Purchaser’s original Limited Warranty Period, whichever is longer.

Syng Re-Certified Products are repacked in Syng packaging, complete with all documentation and, where applicable, the necessary cables. On occasion, Syng Re-Certified Products may contain minor cosmetic blemishes, and they are shipped in packaging that may differ from new Syng Products.